Track your order

How to change or cancel your order

Out of stock items

If the item you'd like is online but out of stock, then you can check availability in your local shop by calling them, making sure you have the product details to hand. If your desired product is available then you can place an order over the phone. You can then choose whether to pick up the item or have it delivered to you.

Find your nearest John Lewis shop

Why do we display products that are out of stock online?

We continue to show out of stock products online so that you have access to the product details or so that you can buy it online at a later date once more stock has been delivered. However, if you prefer, when shopping online, you can choose to filter your product search by in-stock items only, and in some instances we're also able to offer you the option of emailing you once the item does come back into stock.

Missing, incomplete or damaged orders

Your purchase history

To find more information on your past orders, please sign into your account here:

View past orders

Your past online orders will be displayed if you signed in to checkout before completing your purchase. If you'd like to record your order history it’s important to log in to the checkout stage when completing a transaction, even if you logged into your main account earlier.

my John Lewis customers

If you're a member of my John Lewis and you scanned your my John Lewis card when making your purchase in store, or logged in when you ordered on the website, then you'll also be able to see a record of your past purchases in your account. As a my John Lewis member you'll also have access to My Kitchen Drawer which keeps a record of your receipts as well as returns information so you no longer have to keep paper copies.

Returning a product for a refund or exchange is easy - all you need to do is use the app to display the receipt you require and show it to a shop Partner. Your receipt will be updated to show that you’ve returned the item. You’ll always have the option of printing your receipts from your account page if you should need a paper copy.


Your John Lewis account

How can I change my email, home address, password or payment details?

If you would like to update any account details, log into your account through johnlewis.com. Scroll down to the 'Your details' section, where there are options to update your contact details, address, payment details, your appointments, promotional preferences or to edit your password.

I’ve forgotten my password

Simply enter the email address you registered with in our ‘forgotten password’ form, going through the 'sign in or register' link at the top of the page. We'll send you an email containing instructions on how to reset your password. Do ensure you check your spam/junk folder as occasionally our email may end up there.

How do I opt out of marketing emails?

You can opt out of Marketing by going to Promotional preferences in your account. However, opting out of receiving information about John Lewis means we'll be unable to continue your my John Lewis membership.